Effective for: EckardsSavannah.com

Entity: Eckard’s Flooring Design Center (“Eckard’s,” “we,” “us,” or “our”)

This Privacy Policy describes how Eckard’s Flooring Design Center and its affiliates process the personal information of our website visitors and customers. It also explains the types of cookies and tracking technologies we may use. This Privacy Policy does not represent every way in which Eckard’s may process personal information, as additional disclosures may apply depending on the product or service. If you use any Eckard’s Flooring Design Center services—such as flooring purchases, installation services, design consultations, or financing options—you will receive additional information during that engagement. If you are an employee or worker of Eckard’s, separate internal privacy information is available from Human Resources. If you are a job applicant or prospective employee, we will provide information about how we handle applicant data during the hiring process.

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Types of Data We Collect

“Personal information” means any information that identifies, relates to, describes, or could reasonably be linked (directly or indirectly) to an individual. We collect personal information directly from you unless you have consented to us collecting it from a third party, or unless the law otherwise permits such collection.

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Context & Types of Data We Collect

Account Registration
We may collect your name, contact information (email, phone, address), and payment information when you create an account.

Email Interconnectivity
If you receive emails from us, we may use tools to track when you open messages or click links.

Feedback / Support Requests
When you contact us, we may collect your name, email, phone number, and the content of your message to respond to you.

Online Forms & Submissions
We collect information submitted through online forms, including requests for estimates, design consultations, or service appointments.

Order Placement
When you place an order (e.g., flooring materials, installation services), we collect your name, billing/shipping address, email, phone number, and payment details.

Web Logs
We may collect information such as browser type, device type, operating system, IP address, referring site, click behavior, and timestamps to monitor usage and diagnose issues.

Device Information
This includes device type, MAC address, device identifiers, and similar data.

Cookies
We may use session and persistent cookies to enhance user experience, analyze site usage, and optimize our website. You may disable cookies, but some features may not work properly.

We may also receive information about you from third parties such as marketing partners, public sources, or affiliates. We take reasonable steps to keep personal information accurate and up to date.

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Use and Processing of Personal Information

We use your personal information as permitted by law, including:

• To identify you when you visit our Website.

• To provide products, design services, and installation services you request.

• To fulfill our contract with you if you are a customer.

• To personalize and improve your experience with Eckard’s.

• To process orders and streamline checkout.

• To conduct analytics and solve technical issues.

• For internal administration and customer relationship management.

• To respond to complaints, feedback, or inquiries.

• For market research purposes.

• To investigate suspicious or harmful activity.

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Information Used for Marketing

If you consent to marketing communications, we may use your personal information to:

• Send updates, promotions, or news about Eckard’s Flooring Design Center,

• Conduct data analysis related to marketing effectiveness.

You may opt out at any time by contacting us at the address below.

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Sharing of Personal Information

We may share your personal information under the following circumstances:

Affiliates & Acquisitions
We may share information with our corporate affiliates. If we are acquired or undergo a business transition, we may share information with the acquiring entity.

With Your Consent
We may share information with third parties not otherwise listed if you give us permission.

Without Your Consent (as allowed by law)
We may disclose information in response to legal processes (e.g., subpoenas), to enforce our rights, protect safety, investigate fraud, or comply with regulatory obligations.

Service Providers
We may share data with third-party vendors who assist with website administration, surveys, communication, hosting, analytics, technical support, or legal guidance.

No Sale of Personal Information
Except as described above, we do not sell personal information.

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Your Choices & Rights

You have the following options regarding your personal information:

Correcting Personal Information
You may request correction of inaccurate or incomplete data.

Deleting Personal Information
You may request deletion of your data. Deleted information may still persist in archives or backups where deletion is impractical.

Revoking Consent
If you withdraw consent, we may no longer be able to provide certain services.

Access to Personal Information
Where required by law, you may request access to personal data we hold.

Online Tracking
We do not currently honor browser-based “Do Not Track” signals.

Declining to Provide Information
You may choose not to provide certain information, but this may affect the functionality of the Website.

Objecting to Processing
You may request that we stop processing your personal information where allowed by law.

Complaints
You may submit complaints using the contact information below.

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How We Protect Personal Information

Eckard’s Flooring Design Center is committed to maintaining the confidentiality and security of personal information. We use physical, electronic, and procedural safeguards to protect against unauthorized access, misuse, loss, or alteration.

However, no method of storage or transmission is completely secure. If required by law, we may notify you of a security event by email, phone, or mail.

If you create an account, you are responsible for maintaining the confidentiality of your password and for any activity under your account.

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Retention of Data

We retain personal information only as long as necessary to achieve the purposes outlined in this policy or as required by law. We may store anonymized data indefinitely for statistical analysis.

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EU Considerations

Where EU laws apply, we rely on one or more legal bases such as:

• your consent,

• our legitimate business interests,

• compliance with legal obligations,

• performance of a contract with you.
   

Cookies & Tracking Technologies

Our website may use cookies, pixel tags, web beacons, Flash technology, and similar tools to personalize your experience and track website usage.

If you disable cookies through your browser settings, some functionality may be limited.
 

Miscellaneous

Minors
Our website is not intended for individuals under 18.

International Data Transfers
Your information may be processed in the United States or other countries where privacy laws may differ. We use appropriate safeguards as required by law.

Third-Party Websites
We are not responsible for the privacy practices of external sites linked from our Website.

Submitting Third-Party Data
If you submit information about another person, you confirm that they have been informed and have consented.

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Contact Information

If you have questions, comments, or concerns regarding this Privacy Policy, please contact:

Eckard’s Flooring Design Center
Attn: Compliance
29 Echols Ave

Savannah, GA 31406

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Changes to This Privacy Policy

We may modify this policy from time to time. The version in effect at the time of your data submission generally applies to that data. Updated policies will be reflected with a revised effective date.